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Refund and Returns Policy

If you wish to return any item(s) from your order you must contact our customer service within 14 days of delivery.
Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags should be included with your return.
Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.
Please note items received outside of the specified returns period will not be accepted.

Return your product

Contact our customer service at hello@houseofazoiia.com
If your return request has been authorised, we will email you return instructions.
Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, MB “AZOiiA” will reimburse you for the actual paid price of the item(s) returned.
We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.
If you have any questions regarding returns please contact us hello@houseofazoiia.com