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Orders & Payment

Do I need to create an account in order to place an order?

Setting up an account is not mandatory, but by doing so, you be able to enjoy the following
• Track your order and review all your past purchases.
• Save your address to make the purchasing process faster.
• Manage your account details and newsletter subscription.

I’m unable to place an order. How can this be resolved?

If you are experiencing issues with using our website or order placement, try :

  • Connect to the site via an alternative browser: we recommend using the latest version of Google Chrome.
  • Try to delete the cookies from your browser and clear the cache or using an incognito browser window.

If you are experiencing issues with payment, try:

  • Using a different payment method.
  • Check that your payment card has been enabled for online purchases and keep the 3D secure
    code at hand.

If you are still having trouble with the website, contact our Customer Service. We will be happy to help!

Which payment methods are accepted?

We accept payment with:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
Can I change currency?

No, you cannot change the currency. Currency is automatically assigned to you depending on the country you shop from, though it might not always be the default currency of the country.

If the credit card’s default currency is not the same as the local currency, the final price will be calculated based on the exchange rate applicable on the date that the credit card company processed the transaction.

Why has my order been canceled?

If your order has been canceled, try the following :

  • Contact your bank to check that no security blocks have been placed on your credit card.
  • Place a new order and make sure that the billing address, cardholder’s name and other
    account and card-related details are correct.

If the problem persists, contact our Customer Service.

Can I cancel or change an order?

Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made. But please reach out via email

Can I modify my order, change shipping details or cancel?

We try to ship your order as fast as we can, but while the order is not shipped you can still make changes to your order, the shipping address or cancel the order. Make sure to contact us as soon as you notice the error, because once the order is shipped changes are impossible to make.

Can I change the delivery address after the order has already been shipped?

Once an order has been shipped, we cannot change the shipping address.

Can I add products to an existing order?

It is not possible to change orders or add products to an existing order.

Can I safely use my credit card on your online store?

The online security of your personal data is important to us. We use advanced encryption technology
(SSL) to securely transmit your personal and credit card information.

Need more help?