Free expedited shipping on US / UK / EU orders above 250€
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Shipping & Delivery

How can I track my order or check the delivery status?

Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.

If you were logged in while placing the order, log in into your account and and visit My account page Orders section to check the status of your order.

If the order was placed as a guest, you can view your order following the link in the email.

My tracking number does not work or does not exist. How can I track my order?

If the tracking number does not work or is non-existent, please do not be alarmed as the process of transferring information from the courier to our systems can take up to 24 hours to complete.

During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.

For this reason, we encourage that you check again after 24 hours have elapsed since you received your email with the tracking information. The information will be updated directly by the courier.

How long does a package take to be shipped after an order is placed?

We aim to dispatch all orders within 48 hours during business days (orders accepted before 12:00 am CET will be dispatched the same day).

Made-to-order pieces processing time may take 3-5 days.

The estimated delivery times are only a guide. We accept no responsibility for any delays due to customs clearance procedures at the destination country.

Once your order has been shipped, you will receive a confirmation email containing the tracking number that you can use to track the shipping of your order.

Do you ship to my country?

We ship our products to these countries :

USA

UAE

United Kingdom

European Union countries :

Austria, Ireland, Portugal, Switzerland, Norway, Bulgaria, Greece, Latvia, Belgium, Luxembourg, Spain, Andorra, Sweden, Czech Republic, Cyprus, Romania, France, Monaco, Denmark, Liechtenstein, Finland, Hungary, Croatia, Slovakia, Germany, Netherlands, Estonia, Poland, Malta, Lithuania, Slovenia.

Other countries :

United Arab Emirates, Albania, Armenia, Argentina, Australia, Azerbaijan, Bahrain, Brunei, Brazil, Bahamas, Chile, China, Colombia, Costa Rica, Dominican Republic, Algeria, Ecuador, Egypt, Georgia, Guatemala, Guam, Hong Kong, Canada, Canary Islands, Indonesia, Israel, India, Iceland, Jersey, Jamaica, Jordan, Japan, South Korea, Kuwait, Lebanon, Saint Lucia, Montenegro, Morocco, Macau, Mauritius, Maldives, Mexico, Malaysia, New Zealand, Oman, Peru, French Polynesia, Philippines, Puerto Rico, Paraguay, Qatar, Serbia, Saudi Arabia, Singapore, San Marino, Thailand, Tunisia, Turkey, Taiwan, Uruguay, Venezuela, British Virgin Islands, Vietnam, South Africa.

What is the delivery time?

We offer various shipping methods to choose from and depending on the country of destination and shipping method the delivery times varies. See the detailed list below.

CountryShipping optionsPriceShipping timeCourier
LithuaniaStandardFREE1-3 business daysVenipak
EU countriesExpedited, Express13€, FREE above 250€3-7 business daysGLS, DPD, DHL
Express25€1-3 business daysDHL
Rest of EuropeExpress30€4-5 business daysDHL
USAStandard, Expedited, ExpressFREE Standard, FREE Expedited above 250€12-20 business days, Expedited 3-9 business days,
Express 1-3 business days
DHL E-com, Fedex, UPS, DHL
UKExpedited15€5-7 business daysUPS
Express25€2-3 business daysUPS, DHL
CanadaExpress25€4-6 business daysUPS, DHL
AustraliaExpress35€5-7 business daysFedex, DHL
United Arab EmiratesExpedited, Express30€, FREE above 250€2-5 business daysUPS, DHL

Asia

CountryShipping optionsPriceShipping timeCourier
ChinaExpress45€4-5 business daysDHL
Hong KongExpress45€4-5 business daysDHL
IndiaExpress45€4-5 business daysDHL
JapanExpress45€4-5 business daysDHL
KuwaitExpress35€4-5 business daysDHL
LebanonExpress45€4-5 business daysDHL
MalaysiaExpress45€4-5 business daysDHL
PhilippinesExpress45€4-5 business daysDHL
QatarExpress35€4-5 business daysDHL
Saudi ArabiaExpress30€, FREE above 300€3-5 business daysUPS
SingaporeExpress45€4-5 business daysDHL
ThailandExpress45€4-5 business daysDHL
United Arab EmiratesExpedited, Express30€, FREE above 250€2-5 business daysUPS, DHL
VietnamExpress45€4-5 business daysDHL

North America

CountryShipping optionsPriceShipping timeCourier
AnguillaExpress55€5-7 business daysDHL
Antigua & BarbudaExpress55€5-7 business daysDHL
ArubaExpress55€5-7 business daysDHL
BahamasExpress55€5-7 business daysDHL
BarbadosExpress55€5-7 business daysDHL
BelizeExpress55€5-7 business daysDHL
BermudaExpress55€5-7 business daysDHL
CanadaExpress55€5-7 business daysDHL
Cayman IslandsExpress55€5-7 business daysDHL
Costa RicaExpress55€5-7 business daysDHL
DominicaExpress55€5-7 business daysDHL
Dominican RepublicExpress55€5-7 business daysDHL
El SalvadorExpress55€5-7 business daysDHL
GreenlandExpress55€5-7 business daysDHL
GrenadaExpress55€5-7 business daysDHL
GuadeloupeExpress55€5-7 business daysDHL
GuatemalaExpress55€5-7 business daysDHL
HaitiExpress55€5-7 business daysDHL
HondurasExpress55€5-7 business daysDHL
JamaicaExpress55€5-7 business daysDHL
MartiniqueExpress55€5-7 business daysDHL
MexicoExpress55€5-7 business daysDHL
MontserratExpress55€5-7 business daysDHL
NicaraguaExpress55€5-7 business daysDHL
NigerExpress55€5-7 business daysDHL
PanamaExpress55€5-7 business daysDHL
St. LuciaExpress55€5-7 business daysDHL
USAStandard, Expedited, ExpressFREE Standard, FREE Expedited above 250€12-20 business days, Expedited 3-9 business days,
Express 1-3 business days
DHL E-com, Fedex, UPS, DHL
Virgin Islands BritExpress55€5-7 business daysDHL

Oceania

CountryShipping optionsPriceShipping timeCourier
AustraliaExpress35€5-7 business daysFedex, DHL
IndonesiaExpress45€6-7 business daysDHL
New ZealandExpress45€5-7 business daysDHL

We are not responsible for any delays caused by customs clearance in your country.

What is the delivery cost?

Delivery cost depends on the shipping method you choose and country of destination. See the list below :

CountryShipping optionsPriceShipping timeCourier
LithuaniaStandardFREE1-3 business daysVenipak
EU countriesExpedited, Express13€, FREE above 250€4-7 business daysGLS, DPD, DHL
Express25€1-3 business daysDHL
Rest of EuropeExpress30€4-5 business daysDHL
USAStandard, Expedited, ExpressFREE Standard, FREE Expedited above 250€12-20 business days, Expedited 3-9 business days,
Express 1-3 business days
DHL E-com, Fedex, UPS, DHL
UKExpedited15€5-7 business daysUPS
Express20€2-3 business daysUPS, DHL
CanadaExpress25€4-6 business daysUPS, DHL
AustraliaExpress35€5-7 business daysFedex, DHL
United Arab EmiratesExpedited, Express30€, FREE above 250€2-5 business daysUPS, DHL

Asia

CountryShipping optionsPriceShipping timeCourier
ChinaExpress45€4-5 business daysDHL
Hong KongExpress45€4-5 business daysDHL
IndiaExpress45€4-5 business daysDHL
JapanExpress45€4-5 business daysDHL
KuwaitExpress45€4-5 business daysDHL
LebanonExpress45€4-5 business daysDHL
MalaysiaExpress45€4-5 business daysDHL
PhilippinesExpress45€4-5 business daysDHL
QatarExpress45€4-5 business daysDHL
Saudi ArabiaExpress30€, FREE above 300€3-5 business daysUPS
SingaporeExpress45€4-5 business daysDHL
ThailandExpress45€4-5 business daysDHL
United Arab EmiratesExpedited, Express30€, FREE above 250€2-5 business daysUPS, DHL
VietnamExpress45€4-5 business daysDHL

North America

CountryShipping optionsPriceShipping timeCourier
AnguillaExpress55€5-7 business daysDHL
Antigua & BarbudaExpress55€5-7 business daysDHL
ArubaExpress55€5-7 business daysDHL
BahamasExpress55€5-7 business daysDHL
BarbadosExpress55€5-7 business daysDHL
BelizeExpress55€5-7 business daysDHL
BermudaExpress55€5-7 business daysDHL
CanadaExpress55€5-7 business daysDHL
Cayman IslandsExpress55€5-7 business daysDHL
Costa RicaExpress55€5-7 business daysDHL
DominicaExpress55€5-7 business daysDHL
Dominican RepublicExpress55€5-7 business daysDHL
El SalvadorExpress55€5-7 business daysDHL
GreenlandExpress55€5-7 business daysDHL
GrenadaExpress55€5-7 business daysDHL
GuadeloupeExpress55€5-7 business daysDHL
GuatemalaExpress55€5-7 business daysDHL
HaitiExpress55€5-7 business daysDHL
HondurasExpress55€5-7 business daysDHL
JamaicaExpress55€5-7 business daysDHL
MartiniqueExpress55€5-7 business daysDHL
MexicoExpress55€5-7 business daysDHL
MontserratExpress55€5-7 business daysDHL
NicaraguaExpress55€5-7 business daysDHL
NigerExpress55€5-7 business daysDHL
PanamaExpress55€5-7 business daysDHL
St. LuciaExpress55€5-7 business daysDHL
USAStandard, Expedited, ExpressFREE Standard, FREE Expedited above 250€12-20 business days, Expedited 3-9 business days,
Express 1-3 business days
DHL E-com, Fedex, UPS, DHL
Virgin Islands BritExpress55€5-7 business daysDHL

Oceania

CountryShipping optionsPriceShipping timeCourier
AustraliaExpress35€5-7 business daysFedex, DHL
IndonesiaExpress45€6-7 business daysDHL
New ZealandExpress45€5-7 business daysDHL
Do you deliver to post office boxes or use freight forwarders?

Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail
requests have been made. We do not ship via freight forwarders.

Do I have to pay taxes & duties?

Deliveries outside the EU (except the USA) are shipped on a DDU (Delivery Duties Unpaid) basis. Deliveries to countries outside the EU may be subject to VAT, import duties, and/or taxes. MB “AZOiiA” does not pay or reimburse international taxes, duties, or brokerage fees, nor do we include these fees in the cost of delivery. The price displayed at checkout is exclusive of all taxes and duties.

As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount and recommend you contact your local customs office before placing an order.

What happens if I’m not at home when the parcel is delivered?

We cannot authorize for parcels to be delivered without a signature. If you are not available when the delivery is attempted, the package will be diverted to a courier’s warehouse in your area and then returned to us.

We invite you to contact the courier or our customer service to seek help in locating your order.

Can I schedule the delivery date and time?

It is not possible to schedule a delivery time or make appointments with the courier on our website.
Some couriers may offer the possibility to schedule the delivery. We invite you to check the emails and the messages from the courier about the status of your shipment or visit their website to find out if it is possible to do so.

Deliveries are made from Monday through Friday during business hours. The courier does not deliver the day before or on a public holiday.

Lost packages & delays

The package is considered lost if it doesn’t come within 2 weeks from the posting date and tracking does not work. We will fill in the claim about the loss on our own.

Please note that due to the current situation in the world, shipping might take a bit longer than expected. We are doing our best to ship our online orders as soon as possible. No compensation is payable for delays. 

In the rare event that your parcel is deemed lost or missing after an investigation through our carrier, we will do our best to replace and resend your order. We are not able to offer refunds on lost orders.

Need more help?

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.