Free standard shipping on all US / UK / EU orders
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Shipping & Delivery

How can I track my order or check the delivery status?

Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.

If you were logged in while placing the order, log in to your account and visit the My Account page Orders section to check the status of your order.

If the order was placed as a guest, you can view your order by following the link in the email.

My tracking number does not work or does not exist. How can I track my order?

If the tracking number does not work or is non-existent, please do not be alarmed as the process of transferring information from the courier to our systems can take up to 24 hours to complete.

During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.

For this reason, we encourage you to check again after 24 hours have elapsed since you received your email with the tracking information. The information will be updated directly by the courier.

How long does a package take to be shipped after an order is placed?

We aim to dispatch all orders within 48 hours during business days (orders accepted before 12:00 am CET will be dispatched the same day).

Made-to-order pieces processing time may take 3-5 days.

The estimated delivery times are only a guide. We accept no responsibility for any delays due to customs clearance procedures at the destination country.

Once your order has been shipped, you will receive a confirmation email containing the tracking number that you can use to track the shipping of your order.

Do you ship to my country?

We ship our products to these countries :

USA

UAE

United Kingdom

European Union countries :

Austria, Ireland, Portugal, Switzerland, Norway, Bulgaria, Greece, Latvia, Belgium, Luxembourg, Spain, Andorra, Sweden, Czech Republic, Cyprus, Romania, France, Monaco, Denmark, Liechtenstein, Finland, Hungary, Croatia, Slovakia, Germany, Netherlands, Estonia, Poland, Malta, Lithuania, Slovenia.

Other countries :

United Arab Emirates, Albania, Armenia, Argentina, Australia, Azerbaijan, Bahrain, Brunei, Brazil, Bahamas, Chile, China, Colombia, Costa Rica, Dominican Republic, Algeria, Ecuador, Egypt, Georgia, Guatemala, Guam, Hong Kong, Canada, Canary Islands, Indonesia, Israel, India, Iceland, Jersey, Jamaica, Jordan, Japan, South Korea, Kuwait, Lebanon, Saint Lucia, Montenegro, Morocco, Macau, Mauritius, Maldives, Mexico, Malaysia, New Zealand, Oman, Peru, French Polynesia, Philippines, Puerto Rico, Paraguay, Qatar, Serbia, Saudi Arabia, Singapore, San Marino, Thailand, Tunisia, Turkey, Taiwan, Uruguay, Venezuela, British Virgin Islands, Vietnam, South Africa.

What is the delivery time?

We offer various shipping methods to choose from and depending on the country of destination and shipping method the delivery times vary. See the detailed list below.

CountryShipping optionsPriceShipping timeCourier
LithuaniaStandardFREE1-3 business daysVenipak
EU countriesStandard, ExpeditedFREE Standard, 25€ Expedited4-10 business days Standard, 3-5 business days ExpeditedDHL E-com, GLS, or DPD
Express30€ Express1-3 business days ExpressDHL Express
Rest of EuropeStandard, Expedited, Express15€ Standard, 27€ Expedited, 35€ Express12-18 business days Standard, 5-7 business days Expedited, 3-4 business days ExpressDHL E-com, FedEx, UPS, DHL Express
USAStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express12-20 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, FedEx, UPS, DHL Express
UKStandard, ExpeditedFREE Standard, 25€ Expedited4-10 business days Standard, 3-7 business days ExpeditedDHL E-com, UPS, Fedex
Express30€ Express2-3 business days ExpressDHL Express
CanadaStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express10-14 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, UPS, FedEx
AustraliaExpedited, Express35€ Expedited, 50€ Express5-7 business days Expedited, 2-4 ExpressFedEx, UPS, DHL Express
United Arab EmiratesExpedited, Express35€ Expedited, 45€ Express2-5 business days Expedited, 2-4 ExpressUPS, DHL Express

Asia

CountryShipping optionsPriceShipping timeCourier
ChinaExpress50€4-5 business daysDHL Express
Hong KongExpress50€4-5 business daysDHL Express
IndiaExpress50€4-5 business daysDHL Express
JapanExpress50€4-5 business daysDHL Express
KuwaitExpress45€4-5 business daysDHL Express
LebanonExpress45€4-5 business daysDHL Express
MalaysiaExpress50€4-5 business daysDHL Express
PhilippinesExpress50€4-5 business daysDHL Express
QatarExpress45€4-5 business daysDHL Express
Saudi ArabiaExpress45€3-5 business daysUPS
SingaporeExpress50€4-5 business daysDHL Express
ThailandExpress50€4-5 business daysDHL Express
United Arab EmiratesExpedited, Express35€ Expedited, 45€ Express2-5 business daysUPS, DHL Express
VietnamExpress50€4-5 business daysDHL Express

North America

CountryShipping optionsPriceShipping timeCourier
AnguillaExpress55€5-7 business daysDHL Express
Antigua & BarbudaExpress55€5-7 business daysDHL Express
ArubaExpress55€5-7 business daysDHL Express
BahamasExpress55€5-7 business daysDHL Express
BarbadosExpress55€5-7 business daysDHL Express
BelizeExpress55€5-7 business daysDHL Express
BermudaExpress55€5-7 business daysDHL Express
CanadaExpress55€5-7 business daysDHL Express
Cayman IslandsExpress55€5-7 business daysDHL Express
Costa RicaExpress55€5-7 business daysDHL Express
DominicaExpress55€5-7 business daysDHL Express
Dominican RepublicExpress55€5-7 business daysDHL Express
El SalvadorExpress55€5-7 business daysDHL Express
GreenlandExpress55€5-7 business daysDHL Express
GrenadaExpress55€5-7 business daysDHL Express
GuadeloupeExpress55€5-7 business daysDHL Express
GuatemalaExpress55€5-7 business daysDHL Express
HaitiExpress55€5-7 business daysDHL Express
HondurasExpress55€5-7 business daysDHL Express
JamaicaExpress55€5-7 business daysDHL Express
MartiniqueExpress55€5-7 business daysDHL Express
MexicoExpress55€5-7 business daysDHL Express
MontserratExpress55€5-7 business daysDHL Express
NicaraguaExpress55€5-7 business daysDHL Express
NigerExpress55€5-7 business daysDHL Express
PanamaExpress55€5-7 business daysDHL Express
St. LuciaExpress55€5-7 business daysDHL Express
USAStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express12-20 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, FedEx, UPS, DHL Express
Virgin Islands BritExpress55€5-7 business daysDHL Express

Oceania

CountryShipping optionsPriceShipping timeCourier
AustraliaExpedited, Express35€ Expedited, 50€ Express5-7 business days Expedited, 2-4 ExpressFedEx, UPS, DHL Express
IndonesiaExpress55€6-7 business daysDHL Express
New ZealandExpress50€5-7 business daysDHL Express

We are not responsible for any delays caused by customs clearance in your country.

What is the delivery cost?

Delivery cost depends on the shipping method you choose and country of destination. See the list below :

CountryShipping optionsPriceShipping timeCourier
LithuaniaStandardFREE1-3 business daysVenipak
EU countriesExpedited, ExpressFREE Standard, 25€ Expedited4-10 business days Standard, 3-5 business days ExpeditedDHL E-com, GLS, or DPD
Express30€1-3 business daysDHL Express
Rest of EuropeStandard, Expedited, Express15€ Standard, 27€ Expedited, 35€ Express12-18 business days Standard, 5-7 business days Expedited, 3-4 business days ExpressDHL E-com, FedEx, UPS, DHL Express
USAStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express12-20 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, Fedex, UPS, DHL Express
UKStandard, ExpeditedFREE Standard, 25€ Expedited4-10 business days Standard, 3-7 business days ExpeditedDHL E-com, UPS, FedEx
Express30€2-3 business days ExpressDHL Express
CanadaStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express10-14 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, UPS, FedEx
AustraliaExpedited, Express35€ Expedited, 50€ Express5-7 business days Expedited, 2-4 ExpressFedEx, UPS, DHL Express
United Arab EmiratesExpedited, Express35€ Expedited, 45€ Express2-5 business days Expedited, 2-4 ExpressUPS, DHL Express

Asia

CountryShipping optionsPriceShipping timeCourier
ChinaExpress50€4-5 business daysDHL Express
Hong KongExpress50€4-5 business daysDHL Express
IndiaExpress50€4-5 business daysDHL Express
JapanExpress50€4-5 business daysDHL Express
KuwaitExpress45€4-5 business daysDHL Express
LebanonExpress45€4-5 business daysDHL Express
MalaysiaExpress50€4-5 business daysDHL Express
PhilippinesExpress50€4-5 business daysDHL Express
QatarExpress45€4-5 business daysDHL Express
Saudi ArabiaExpress45€3-5 business daysUPS, DHL Express
SingaporeExpress50€4-5 business daysDHL Express
ThailandExpress50€4-5 business daysDHL Express
United Arab EmiratesExpedited, Express35€ Expedited, 45€ Express2-5 business daysUPS, DHL Express
VietnamExpress50€4-5 business daysDHL Express

North America

CountryShipping optionsPriceShipping timeCourier
AnguillaExpress55€5-7 business daysDHL Express
Antigua & BarbudaExpress55€5-7 business daysDHL Express
ArubaExpress55€5-7 business daysDHL Express
BahamasExpress55€5-7 business daysDHL Express
BarbadosExpress55€5-7 business daysDHL Express
BelizeExpress55€5-7 business daysDHL Express
BermudaExpress55€5-7 business daysDHL Express
CanadaExpress55€5-7 business daysDHL Express
Cayman IslandsExpress55€5-7 business daysDHL Express
Costa RicaExpress55€5-7 business daysDHL Express
DominicaExpress55€5-7 business daysDHL Express
Dominican RepublicExpress55€5-7 business daysDHL Express
El SalvadorExpress55€5-7 business daysDHL Express
GreenlandExpress55€5-7 business daysDHL Express
GrenadaExpress55€5-7 business daysDHL Express
GuadeloupeExpress55€5-7 business daysDHL Express
GuatemalaExpress55€5-7 business daysDHL Express
HaitiExpress55€5-7 business daysDHL Express
HondurasExpress55€5-7 business daysDHL Express
JamaicaExpress55€5-7 business daysDHL Express
MartiniqueExpress55€5-7 business daysDHL Express
MexicoExpress55€5-7 business daysDHL Express
MontserratExpress55€5-7 business daysDHL Express
NicaraguaExpress55€5-7 business daysDHL Express
NigerExpress55€5-7 business daysDHL Express
PanamaExpress55€5-7 business daysDHL Express
St. LuciaExpress55€5-7 business daysDHL Express
USAStandard, Expedited, ExpressFREE Standard, 25€ Expedited, 35€ Express12-20 business days Standard, 3-9 business days Expedited, 1-3 business days ExpressDHL E-com, FedEx, UPS, DHL Express
Virgin Islands BritExpress55€5-7 business daysDHL Express

Oceania

CountryShipping optionsPriceShipping timeCourier
AustraliaExpedited, Express35€ Expedited, 50€ Express5-7 business days Expedited, 2-4 ExpressFedEx, UPS, DHL Express
IndonesiaExpress50€6-7 business daysDHL Express
New ZealandExpress50€5-7 business daysDHL Express
Do you deliver to post office boxes or use freight forwarders?

Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail
requests have been made. We do not ship via freight forwarders.

Do I have to pay taxes & duties?

Deliveries outside the EU (except the USA) are shipped on a DDU (Delivery Duties Unpaid) basis. Deliveries to countries outside the EU may be subject to VAT, import duties, and/or taxes. MB “AZOiiA” does not pay or reimburse international taxes, duties, or brokerage fees, nor do we include these fees in the cost of delivery. The price displayed at checkout is exclusive of all taxes and duties.

As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount and recommend you contact your local customs office before placing an order.

What happens if I’m not at home when the parcel is delivered?

We cannot authorize for parcels to be delivered without a signature. If you are not available when the delivery is attempted, the package will be diverted to a courier’s warehouse in your area and then returned to us.

We invite you to contact the courier or our customer service to seek help in locating your order.

Can I schedule the delivery date and time?

It is not possible to schedule a delivery time or make appointments with the courier on our website.
Some couriers may offer the possibility to schedule the delivery. We invite you to check the emails and the messages from the courier about the status of your shipment or visit their website to find out if it is possible to do so.

Deliveries are made from Monday through Friday during business hours. The courier does not deliver the day before or on a public holiday.

Lost packages & delays

The package is considered lost if it doesn’t come within 2 weeks from the posting date and tracking does not work. We will fill in the claim about the loss on our own.

Please note that due to the current situation in the world, shipping might take a bit longer than expected. We are doing our best to ship our online orders as soon as possible. No compensation is payable for delays. 

In the rare event that your parcel is deemed lost or missing after an investigation through our carrier, we will do our best to replace and resend your order. We are not able to offer refunds on lost orders.

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